Why Smart Brands Combine AI Speed With Human Expertise Customer expectations are rising, and brands are feeling pressure to respond faster than ever. Traditional customer support, either fully manual or fully automated, often fails to deliver the balance between speed and accuracy that customers expect. That’s why more companies are turning to hybrid AI customer…
The Automation Engine Built for Ecommerce, SaaS, and High-Volume Brands Most customer support teams spend their time answering the same types of questions: order updates, shipping times, cancellations, sizing questions, refund requests, or simple troubleshooting. These repetitive tickets slow down support teams and increase costs. ReplyDuo was designed to solve this problem by automating up…