The Automation Engine Built for Ecommerce, SaaS, and High-Volume Brands

Most customer support teams spend their time answering the same types of questions: order updates, shipping times, cancellations, sizing questions, refund requests, or simple troubleshooting. These repetitive tickets slow down support teams and increase costs. ReplyDuo was designed to solve this problem by automating up to 70% of your inbox safely, without risking wrong answers or unhappy customers.

The process starts with ReplyDuo’s AI engine, which classifies every incoming ticket. Simple or predictable questions are handled automatically, following your rules, templates, tone, and brand guidelines. This dramatically reduces response times and clears out the bulk of low-complexity messages.

But automation alone is never enough. That’s why ReplyDuo includes built-in human review for the 20–30% of tickets that require judgment or carry higher risk. Refund requests, complaints, sensitive issues, and edge cases are escalated to a trained human agent, who approves or adjusts the AI’s draft response. Nothing goes out unless it is accurate and aligned with your policies.

This hybrid approach ensures that automation improves your support workflow instead of damaging your brand. The result is faster replies, safer resolutions, and a dramatically reduced workload for your internal team. Whether you’re an ecommerce store, SaaS product, or high-volume brand, ReplyDuo helps you scale support without sacrificing quality.